Frequently asked questions


How do I configure e-mail with IMAP?

In order to retrieve e-mail using the IMAP-protocol you need to fill in the following information in you e-mail application:

  • Your email address (eg the sender address in your outgoing e-mails)
  • User name (e-mail account name)
  • Password
  • Incoming (IMAP) server:
  • Outgoing (SMTP) server:

Some e-mail applications also lets you specify:

  • IMAP account prefix: (leave empty)
  • Portnumber for incoming (IMAP) server: 143 (993 if you use SSL or "secure connection")
  • Portnumber for outgoing (SMTP) server: 587

You'll find information regarding username and password in the control panel on, see more info here. If you are not the administrator of the domain name of your email-address, you should contact your system administrator to be assigned a username and password.

Exact instructions for how to enter the e-mail settings above varies from e-mail application.

We have made a step-by-step guide to set up some of the most popular e-mail platforms:

Specific instructions

See also:

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