Service announcements

Messages will be posted here if and when we identify network or service errors lasting more than 5 minutes, or in case we make system changes that we think will affect our users. Messages older than 2 months will not be displayed, unless they contain currently relevant information.

2018-10-17 14:23: MySQL server problems solved
The MySQL server's problems have now been solved.

2018-10-17 12:45: Problemer with a MySQL server
One of our MySQL servers is experiencing problems, which slows down many queries, prevents some queries from completing, or rejects connections.

We apologize for the inconvenience caused, a technician is working to solve the issues.

2018-10-16 11:01: php56-shell.domeneshop.no decommissioned
php56-shell.domeneshop.no is now decommissioned as notified 27 September, and cron jobs that have not been handled by customers themselves, have been moved to php-shell.domeneshop.no.

2018-10-16 09:47: MariaDB security update completed
The MariaDB security update is now complete.

2018-10-16 09:45: MariaDB security update ongoing
Due to a security update, access to our MariaDB servers may be briefly interrupted.

2018-10-04 17:01: php70-shell.domeneshop.no to be decommissioned 15 October
As we have enabled a login server with Debian 9 Stretch supporting all PHP versions, we will decommission php70-shell.domeneshop.no on 15 October 2018, in other words, simultaneously with php56-shell.domeneshop.no.

When setting up cron jobs, if you want your PHP version to follow the setting of your web hosting package, make sure to remove the full path from the "php" command, i.e. changing /usr/bin/php to just php.

Cron jobs that have not been manually migrated to the new server by October 15 will automatically be migrated and PHP-jobs will be converted to follow your web hosting setting.

2018-10-04 09:10: Upgrade of login.domeneshop.no/shell/ssh.domeneshop.no
We have now changed the DNS entry for login.domeneshop.no, shell.domeneshop.no and ssh.domeneshop.no to the new server.

See also the previous notice for more info.

2018-10-03 13:32: Final upgrades of MariaDB 10.0 to 10.3
As described in our previous alert on September 7, we are currently replacing our last MariaDB 10.0 server. The upgrade of customers is still ongoing, and will, for most customers, be finished by the end of October 4.

A few customers may have to wait until early next week, October 8 or 9.

After this, we will no longer offer MariaDB 10.0, only MariaDB 10.3 or more recent versions.

2018-09-30 19:49: Problems with webhotel mini and cloaked forwarding solved
The technical issues were resolved at 16:10 CET.

2018-09-30 06:50: Unstable webhotel mini and cloaked forwarding
Due to technical issues, our services for webhotel mini and cloaked forwarding are unstable.

We apologize for the inconvenience caused to our customers. Our technicians are working to solve the problem.

2018-09-27 17:05: Upgrade of shell.domeneshop.no/login.domeneshop.no
On October 4, we will be upgrading shell.domeneshop.no/login.domeneshop.no to Debian 9 Stretch with PHP versions 5.6, 7.0, 7.1 and 7.2.

The new server is currently available through the hostname php-shell.domeneshop.no, and will support the same PHP versions that we support on our web hosting packages.

The SSH keys are listed as php-shell.domeneshop.no in our FAQ..

The old server will remain available as php56-shell.domeneshop.no until October 15.

Cron jobs that have not been manually migrated to the new server by October 15 will automatically be migrated and PHP-jobs will be converted to follow your web hosting setting.

2018-09-14 15:42: Problem with fileserver solved
The fileserver problem that caused delays is now solved. Several customers may have experienced problems reading email via POP, IMAP, or webmail.

Delayed email that is queued with other providers is expected to be delivered within 1-2 hours, but we do not have any control over other providers' queue handling.

We apologize for the inconvenience caused to our customers.

2018-09-14 15:28: Delays for incoming email
Due to problems with one fileserver, we now have delays for incoming email, our technicians are working to solve the problem.

2018-09-07 13:47: Database upgrades from MariaDB 10.0 to 10.3
As our servers with MariaDB 10.0 are reaching end of security support from our upstream providers, we will replace our last server with MariaDB 10.0 in early October.

During September, MariaDB 10.0 customers will, at no cost, be upgraded to MariaDB 10.3, which is backwards compatible with 10.0.

The upgrade is seamless for most customers, but some customers with very large/extensive databases may experience some downtime.

Several customers who have suffered performance issues on one of our MariaDB 10.0 servers have already been upgraded to 10.3.

We also would like to remind you of the new rate limits we have in place for external MySQL connections to the new servers.

2018-08-31 13:51: End of support for PHP 5.6 and 7.0
As we noted when introducing PHP 5.6 and 7.0, we are now announcing end of support for PHP 5.6 and 7.0 as of 30 November 2018.

We encourage all customers to upgrade to PHP 7.2 themselves, or PHP 7.1 if there are practical reasons for not using 7.2 yet.

You may also test via Unix shell at php-shell.domeneshop.no, or by upgrading to PHP 7.2, test, and then downgrade again.

Later this fall, we will start automated upgrades to PHP 7.2 for customers. This automated upgrade will be pre-announced.

For more information, please see our FAQ entry for how different PHP versions work.

2018-08-30 10:11: Joomla! 3.8.12 security update
Joomla! 3.8.12 was announced 28 August as security update for all previous Joomla! editions.

Joomla! 3.8.11 and older versions are therefore considered to be insecure.

If you're using Joomla! 3.8.11 or older versions, you must upgrade to 3.8.12 as soon as possible.

Source: joomla.org - 3.8.12 release announcement

2018-08-28 15:03: Upgrade of webserver operating system
From this afternoon and in the following weeks, we are upgrading the webserver operating system from Debian Jessie to Debian Stretch.

As a consequence, supporting software may also see version changes.

Customers using PHP and who have up-to-date software, such as current Wordpress, current Joomla, etc., will most likely not notice any difference.

Customers using Perl, Python, Ruby, self-compiled software, etc., may have some risk of experiencing differences.

We recommend that customers who have not already done so, test that their software works as expected at either php70-shell.domeneshop.no or php-shell.domeneshop.no, both of which are based on Debian Stretch, and have configurations as similar to the webservers as possible.

2018-08-24 15:27: Problem with mysql databaseserver
The same mysql-databaseserver that had issues earlier, 194.63.248.63, is experiencing continued technical difficulties.

We are therefore migrating affected customers to a different mysql databaseserver.

While this migration is ongoing, affected customers will experience database connection errors.

We apologize for the inconvenience .

2018-08-24 14:59: Issues with MySQL database server
We are currently experiencing technical difficulties with one of our MySQL database servers with the IP address 194.63.248.63. This may cause slow page loads for websites using this database server. Our technicians are working to resolve the issue.