Service announcements  RSS

Messages will be posted here if and when we identify network or service errors lasting more than 5 minutes, or in case we make system changes that we think will affect our users. Messages older than 2 months will not be displayed, unless they contain currently relevant information.

2019-01-21 14:39: Card payment issues solved
Card and Vipps payments via Nets are now in order.

2019-01-21 14:05: Card payment issues
Our card payment provider, Nets, is experiencing technical problems. Our customers may therefore have problems paying with card or Vipps. Nets is working to resolve the issues.

2019-01-18 12:19: SMTP - normal load
The problem with high load on our SMTP server is now solved.

2019-01-18 11:57: Problems with outgoing e-mail (SMTP)
Our server for outgoing e-mail ( is currently under high load, our technicians are working to solve the problem.

We apologize for the inconvenience caused to those of our customers whose e-mail is delayed, or which cannot be sent.

Our webmail service is not affected, customers may therefore use our webmail as a temporary work-around.

2018-12-21 10:18: Opening hours during the holidays
We have closed our support on Christmas Eve, Christmas Day, Boxing day, New Year's Eve and New Year's Day. The telephone opening hours will be 09-16 on the 27th and 09-12 and 13-16 on 28th December.

2018-12-21 09:58: Extended availability for PHP 5.6
We have extended the availability of temporary downgrades to PHP 5.6.

Downgrades can be made in the control panel as long as there is official security support from PHP, i.e. until 31 December 2018.

The reason is that many customers regretfully have not kept their software up to date. We ask customers who have problems with PHP 7.1 and 7.2 to temporarily test downgrading to 5.6, and then immediately update their software.

2018-12-12 09:31: Automated upgrades to PHP 7.2 have started
We have started the automated upgrades to PHP 7.2 for customers with PHP 5.6 and 7.0. The upgrades will be continue during daytime.

Are you experiencing problems due to the upgrade? See here for information.

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