Service announcements  

Messages will be posted here if and when we identify network or service errors lasting more than 5 minutes, or in case we make system changes that we think will affect our users. Messages older than 2 months will not be displayed, unless they contain currently relevant information.

2022-12-07 14:39: Problems with sending e-mail solved
The problem with our outgoing server has now been resolved.

2022-12-07 12:50: Problems with sending e-mail
We are currently experiencing problems with our outgoing server smtp.domeneshop.no. Our technicians are working on solving the problem now.

2022-12-03 15:16: Problems with email login solved
Today between approximately 14:00 and 15:02 some customers may have experienced problems logging into their email accounts. This problem should now be resolved, and logins should once again work as normal.

2022-11-30 15:18: PHP update from 7.x to 8.x
This afternoon, we have started sending reminders to our customers to update from PHP 7 to 8.1. Additionally, we will make PHP 8.2 available to our customers in December.

PHP 7 is no longer supported by PHP. To avoid problems with your website, you must update your software (e.g. Wordpress, Joomla, Drupal, Laravel) to support PHP 8.1 and newer.

You can already now and until January 16th 2023 upgrade to PHP 8.1.

IMPORTANT! Before upgrading, you must do the following:

1. Update your software to support PHP 8.1 and newer
2. Ensure that extensions/plugins support PHP 8.1 and newer
3. Ensure that templates/themes support PHP 8.1 and newer
4. Enable automatic updates for your software and extensions/templates/themes

The upgrade to PHP 8.1 is managed via self-service as follows:

1. Login in to the control panel on our secure website
2. Click on "My domains"
3. Click on the domainname
4. Enter the webhotel tab
5. Click on "View/change" on the PHP line
6. Select your desired PHP version
7. Click on the "Update" button to save your change

The change takes effect within a few minutes.

If you experience problems, you may temporarily downgrade to PHP 7.4 to make the webpages work again. The upgrade is inevitable, so contact your web developer if you experience problems with the upgrade.

We automatically upgrade your webhotel to PHP 8.2 on January 17th 2023, if you still use PHP 7.

2022-10-21 11:52: Email passwords have been reset
As previously notificated, email users who did not change their passwords before 20 October 16:00 CEST have had their passwords automatically reset.

These email users can neither read nor send email.

Only the domain administrator (account administrator) can change the email passwords.

If you are the administrator and have forgotten your password, order a password reset. Enter the domainname in question. If we have your cell phone number, you may receive a one-time code via SMS.

Read more here on how to update passwords that have been reset.

2022-10-18 16:30: Security incident - user data leaked
We have had a break-in in our systems on the night of 17 October, where customer data leaked.

Leaked data contains an overview of our customers' domainnames and email addresses.

Leaked data about email users contains:

• Email addresses associated with the user
• Username
• Password (encrypted)
• User description

Even though all passwords are encrypted, it may only be a matter of time before they may be compromised.

We are therefore notifying all email users that they must change password by 20 October at 16:00.

Users who have already changed their password 18 October or later do not need to change passwords again.

Domain administrators are also notified separately via email, both to their primary and secondary address.

Email users may change their passwords via webmail until 20 October at 16:00.

Administrators may already change passwords for their users as follows:

1. Login from our front page
2. Click on "My domains"
3. Click on the domain in question
4. Click on "Email" on the top menu
5. Scroll down to "Email users"
6. Click on the email user you want to change password for
7. Change the password, feel free to use our "Suggest password" button

See also our FAQ about email administration.

If the end user has used the same password in other places, the password should be changed there as well.

We apologise profusely for this security breach and the inconvenience caused to our customers and their users.

Our customer service will assist administrators who cannot login to their control panel.

We humbly ask for understanding that reaching us via phone may be difficult, and that it will take us longer than usual to answer emails.

2022-10-12 07:07: Yahoo Europa has problems receiving email
We have become aware that Yahoo Europa does not accept incoming email for many of their domains, including yahoo.no, yahoo.se, yahoo.co.uk, and yahoo.de.

US American Yahoo addresses (yahoo.com) appear to function normally.

Yahoo has not published any information regarding the problems, and we therefore do not know whether or when they will be fixed.