Frequently asked questions


Do you support HTTPS (SSL/TLS) for web?


HTTPS (SSL/TLS) enables encrypted connections between the webserver and the web browser. Among other things, HTTPS is used for secure transfer of credit card details or other sensitive information over the internet.

In order to use HTTPS with us, you need to have one of our Webhotel packages for your domain. If you need a certificate from your own certificate provider, you must have Webhotel Medium or greater.

As of December 6, 2017, HTTPS is enabled by default, with some exceptions listed at the bottom of this page.

We support two different HTTPS setups:

  1. Free of charge, with Let's Encrypt
  2. Own certificate

For most customers we recommend activating SSL-certificates from Let's Encrypt rather than buying your own certificate from an external provider.

Free-of-charge HTTPS with Let's Encrypt

Let's Encrypt is a free, automated and open certificate provider (CA) that issues simple SSL-certificates for your domain. A certificate from Let's Encrypt will give you full connection encryption, and the green lock in your browser indicating HTTPS-encryption:

To activate Let's Encrypt, follow these instructions after logging in to the control panel:

  1. Go to My domains
  2. Click the domain name you want to activate Let's Encrypt for. The domain must have the Webhotel service
  3. Click the Web hotel tab
  4. Click View/change next to HTTPS
  5. Choose Let's Encrypt in the drop-down menu for Free HTTPS and then click Change

The certificate will automatically be installed within the next 20 minutes, and will include all domains on your user account that are connected to the web hotel you are activating HTTPS for. Due to DNS changes, it may take a few hours before HTTPS will begin working for your domain.

A certificate from Let's Encrypt does not contain information about the identity of the company behind the domain name. If you would like this, you need your own SSL-certificate (see below).

HTTPS with own SSL-certificate

If you have other requirements, or you want a more comprehensive SSL-certificate for your domain, read the information below and contact customer service.

We do not support certificates for domains or subdomains hosted by other providers.

  1. The domain must have web hotel Medium or larger. We do not charge any additional fees.

  2. Let us know if you want your certificate to be valid for something other than www. + your domain name.

  3. Also send us the following information for use with the certificate, and specify if they differ from the domain holder's info:

    • Company name (website owner)
    • Locality/city and country
    • E-mail address

    Any other contact information is unnecessary, the certificate does not need street/postal addresses, zip codes or names.

    Please note that some CAs will refuse to provide a certificate when the above mentioned company name is different from the domain holder's name.

  4. We'll create a CSR (Certificate Signing Request) for you.

  5. You then send the CSR to a certificate authority (CA), and make sure to note that the server type is Apache/mod_ssl. When ordering, most vendors will let you specify whether your certificate will work both with and without www. We recommend certificates from either of these depending on your needs and finances:

  6. The certificate authority will send you a so-called CA bundle and a certificate, usually in the form of a zip file, e.g., or in separate files, all of which must be in the PEM format. Send these files to us.

  7. Please do not send us the certificate as pasted or forwarded text.

  8. We will check the certificate, install it on our server, and let you know when it's ready.

  9. Your webhotel is now manually configured, and you must not change the primary address, DNS, or www forwarding setup for the webhotel without checking with customer support.

Remember to renew your certificate before it expires, and send the new certificate file to us. You may reuse the CSR you originally received from us.

HTTPS som standard - notes and exceptions

HTTPS is, as of December 6, 2017, the default, with automatic redirect from HTTP to HTTPS, for the following customers:

  • anyone upgrading from no webhotel to one of our webhotel packages
  • anyone registering a new domain and orders Webhotel
  • anyone upgrading from Webhotel Starter, to Medium or greater

Additionally, HTTPS is enabled for almost all existing Webhotel Starter since December 7, 2017.

HTTPS is not enabled by default for the following webhotel customers, who must enable HTTPS themselves:

  • customers transfering their domain and services to Domainnameshop and simultaneously orders a webhotel
  • customers who already have Webhotel, who have not yet enabled HTTPS

The maximum number of domains and subdomains that can be handled with HTTPS on the same webhotel, is 100.

See also:

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