Frequently asked questions

Why do emails from my contact form get marked as spam?

When sending e-mails from your contact form, Wordpress will use default values which result in your e-mails appearing as spam, as the full sender address is not correctly set (envelope-from).
As a result, the email from your contact form will often end up in junk mail or be marked as spam.

You can solve this by installing 1 of 2 plugins listed below:

1. Stop WP Emails Going to Spam
2. WP Mail SMTP

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Option 1 - Stop WP Emails Going to Spam

1. Download and activate Stop WP Emails Going to Spam

   

2. Click on Extensions / Plugins

   

3. Click on Settings

   

4. Scroll down and select Use another email - Then enter the email address you have entered as the sender in your contact form

   

5. In the From Address field, select:
   Tick to set the Envelope to the From, not recommended unless all your forms use a From address of your domain, however the SPF check below is ignored

   

6. In the field under WordPress default mail address , select:
   Tick to set the WP default to the same as the email set above - recommended

   

7. Then scroll to the top and click Save on the right.

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Option 2 - WP Mail SMTP

1. Download and activate WP Mail SMTP

   

2. Click on WP Mail SMTP in the menu on the left

   

3. Scroll down and select Set the return-path to match the From Email

   

4. Scroll down to Mailer and select Other SMTP

   

5. Scroll down to Other SMTP -> SMTP Host and fill in the following: smarthost.domeneshop.no

   

6. Then click on Save Settings a little further down the page