Frequently asked questions


I have forgotten my e-mail password. What do I do?

If you have forgotten your e-mail password you must contact the person who administers your domain. Your domain is what appears after "@" in your e-mail address.

The account administrator changes your e-mail password as follows:

  1. Account administrator logs in at
  2. Click on My Domains
  3. Select the relevant domain
  4. Click on Manage email on the right of the page
  5. Then click Show advanced settings
  6. Scroll down to Email user accounts and click Change password in the dropdown to the right of the user in question
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