Frequently asked questions

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What is my username and password?
There are several usernames and passwords you may have related to your domain name at Domainnameshop:
  1. The username and password for logging in at https://domainnameshop.com/login. These enable you to log in at www.domainnameshop.com and make changes to you settings, e.g. change address information or manage DNS and email. The login username at www.domainnameshop.com is your email address. We emailed you this username and password when registering or transferring to Domainnameshop. If you have forgotten your username and/or password, you may retrieve a one-time code for changing the password at https://domainnameshop.com/lostpassword by entering one of the domainnames in your account.
  2. The username and password for your web hotel. These are used when uploading files with FTP and for unix shell access (SSH). If your domain name is "example.com", the username will typically be "example". If you have forgotten your web hotel username and/or password, log in at domainnameshop.com/login with your username and password (see 1), choose the domain in question, go to "Manage web hotel" to the right on the page and then "More info" to the right of "FTP". You will find your web hotel username and may change your password.
  3. The username and password for MySQL, if you ordered MySQL. These are used for connecting to your MySQL database. Say your domain name is "example.com", your MySQL username will typically be "example". If you have forgotten your MySQL username and/or password, log in at www.domainnameshop.com with your username and password (see 1), choose the domain in question, go to "Manage web hotel" to the right on the page and then "More info" to the right of "MySQL". You will find your MySQL username and change your password here.
  4. The username and password for email accounts, if you ordered email. If your domain name is "example.com", your email account usernames will typically be "example1", "example2" etc. If you have forgotten one of your email usernames and/or passwords, log in at www.domainnameshop.com with your username and password (see 1), choose the domain in question, and click on "Manage email" to the right on the page. Here you will find email usernames and may change email passwords.

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