Frequently asked questions

How do I avoid downtime when transferring a domain?
When you order a transfer to us, we will immediately email you a username and a password for logging in at and manage your domain. In this way, you can make sure the settings are correct before confirming the transfer, and thus avoid downtime for your domain.

If you order DNS and www forwarding for the domain to be transferred (, we will automatically copy existing DNS pointers for and You have to set up other DNS pointers yourself. If you check "Keep current mail servers for now", we will not change MX host for the domain when transferring it to us. The email configuration will thus remain as it is until you change it to be administered through

If you order web hotel for the domain to be transferred (, we will automatically point to your new web hotel with us. If you have not uploaded your web pages to our web server before the transfer is completed, you may set up a DNS pointer for to the IP address of the former web server. When you have uploaded the web pages, and everything works perfectly, simply remove the DNS pointer, and will automatically point to our web server.

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