Frequently asked questions

What is my username and password?

There are several different usernames and passwords you can have in connection with your domain name at Domainnameshop:

• Control panel - (Applies to: www.domainnameshop.com/login)
• Email user - (Applies to: webmail.domeneshop.no - or in an email app/program)
• Web hosting, FTP, SSH - (Applies to site builder: sidebygger.domeneshop.no - or FTP clients, eg Cyberduck)
• Database / MySQL - (Applies to: phpmyadmin.domeneshop.no - or SQL clients)

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Control Panel

With username and password for logging in to "My account" at www.domeneshop.no/login you can log in and make changes to your setup , e.g. change contact information, manage e-mail users or DNS pointers.

The username for logging in to "My Account" is always an email address. Username and password were sent to you by email when your account was created in connection with a domain being registered or moved to Domainnameshop.

If you have forgotten your username or password for administration, you can be sent a one-time code by going to domainname.shop/lostpassword and enter one of the domains on your account.

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Email-user

With a username and password for e-mail users, you can send and receive e-mail, either through our webmail, or through your own e-mail programs/ apps.

If your domain name is "mittnavn.no", the e-mail usernames will typically be "mittnavn1", "mittnavn2" etc.

If you have forgotten one of your e-mail usernames and/or passwords, you must first have access to the control panel.

Click here for instructions on how to change passwords on your e-mail users. Here you will also find the username for the e-mail users.

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Web hosting, FTP, site builder, and SSH

With a username and password for FTP, you can login with FTP clients (e.g. Cyberduck), the site builder or UNIX shell (SSH). SSH is only available if you have Web Medium or higher.

If your domain name is "mittnavn.no", the username will typically be "mittnavn".

If you have forgotten your FTP username and/or password, you must first have access to the control panel.

Click here for instructions on how to change your password. Here you will also find the username for FTP.

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Database / MySQL

Username and password for MySQL are used to connect to your MySQL database, which is only available to Web Medium or greater.

If your domain name is "mittnavn.no", the MySQL username will typically be "mittnavn".

If you have forgotten your MySQL username and/or password, you must first have access to the control panel.

Click here for instructions on how to change your password. Here you will also find the username/database name for MySQL.