Frequently asked questions


My folders are not synchronizing. How come?

PS! Note that this only applies if you have set up your email account with IMAP. We recommend that you use IMAP as your account type if you want emails to sync between your devices.

If you experience that email you send or delete is not appearing in the correct folder or your sent items do not sync between your devices or our webmail, this may often be because your email client are not set up to use the same folders for the same purposes. Different email programs often create custom folders that they use. You should therefore check that your email clients are set up to use the same special folders.

Another reason that may cause problems with syncing mail folders is if the IMAP path prefix setting has the value "INBOX". If it does, you need to remove this.

See also:

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