Frequently asked questions


The domain I want cannot be registered. Why not?
In some cases, our system reports that a domain is available and allows you to submit your application, though it turns out it cannot be registered. This may be caused by WHOIS and other sources not being 100% reliable for finding out the availability of a domain. The domain may be reserved or restricted in one way or the other, is recently registered by someone else, is suspended or quarantined after being registered by someone else etc. Our system may not always catch these anomalies, hence there is a slight possibility of your application might being rejected.

Sometimes, customers send us two or more applications for the same domain. Whereas the first application is processed and the domain is registered, the latter is rejected as the domain is already registered.

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