Frequently asked questions


My e-mail password has been reset. What do I do now?

(This page is machine translated, pending manual translation)

If after 16:00 on 20 October 2022 you find that your e-mail is no longer working, it is probably because your e-mail password has been reset as a result of a data breach. For more information about the data breach, see our service announcement, and notification previously sent to e-mail account and domain administrators.

To restore access to the account, the password must be changed by the person who manages your e-mail and associated domain name at Domainnameshop, by logging into our control panel. In addition, the new password must be entered on any device that you use for reading email.


How do I find out who manages my email?

Only the domain's administrator can change your password by logging in to our websites. Customer service cannot help you if you do not manage the domain associated with your email account.

All email accounts at Domainnameshop are associated with a domain name, and all domain names have a domain administrator. A domain administrator is a user who has access to log into the control panel on our websites.

If it is a personal domain name, it may be that the login is associated with a private email address belonging to you or someone in your family, e.g., or similar.

If your email address belongs to a company/organisation, the domain may be managed by a separate IT department in the company, or by another third party. In that case, you will have to ask them to change your password.

If you are unsure about who manages your domain and email address, you can go to our Forgot Password page and try to enter your domain name (the part after the @ in your email address). The suggestion that appears partially masked will be the email address of the domain administrator. If this is you, you can be sent a new password. If it is someone you know, you can ask them to change your password.

If you still can't figure it out, you can contact us at customer service. We ask for your understanding that it can be difficult to get through by phone and that the response time by e-mail is abnormally long.

How do I change my password?

If you are the one who manages the domain name belonging to the blocked e-mail account at Domainnameshop, you can log in and change the password via logging in to the control panel . If you do not have a password to log in, you can change your password via Forgot password .

You change the e-mail passwords as follows:

  1. Log in to the control panel
  2. Click on My Domains
  3. Click on the relevant domain
  4. Click on Email at the top of the page
  5. Scroll down to Email users
  6. Click on Change next to the email user you want to change the password for
  7. Click Create password to get a valid password suggestion
  8. Note and copy the suggestion you like
  9. Copy the suggestion into both password fields
  10. Click Change to save the password change

See also How do I manage email addresses? for more information.

I've changed my password, but my email still doesn't work

Remember that you can use our webmail at to read e-mail. This can work as a temporary solution until you get your email working again on your devices.

After you have changed your password, you must enter the new password in the settings of your devices. The procedure for doing this depends on which application or device you are using.

In some cases (including iPhone/iPad), a new password must be entered in several places, both for incoming e-mail (IMAP) and outgoing e-mail (SMTP). Make sure you update both passwords.

If you are unsure whether you have actually written down the correct password, test whether you are able to log in to our webmail . If you are unable to log in to the webmail, you are not using the correct password.

If you struggle to enter the new password, you can also remove the email account and add it again to your email program. See our instructions for setting up e-mail here for more information.

If you still cannot get your email to work after changing your password, contact customer service. We ask for your understanding that it can be difficult to get through by phone and that the response time by e-mail is abnormally long.

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